Phone Our Call Center

Prime Time’s state-of-the-art call center is accessible by phone 24 hours a day every day of the year. It can be reached by calling our toll-free number, 1 (800) RED-VANS or (310) 536-7922.

Reservation agents are on duty to answer your service questions and make your Prime Time reservations from 6:00 AM until 12:00 Midnight, Pacific Time, seven days a week. For your convenience you can book your reservation online 24 hours a day.

Booking online is fast and easy. We always give you a price quote first, before we ask you any personal information.

A printable confirmation and an instant email confirmation assure that your service will be flawless.

Furthermore, the automatic online discount is the best discount that Prime Time currently offers. It pays, in time and savings, to book online.

Confirm or Change Your Reservation

Agents are available 24 hours every day to confirm, change or cancel a reservation that you have with Prime Time. Call our toll-free number, 1 (800) RED-VANS or (310) 536-7922. At any time during the greeting, press Option 4.

Where’s My Van?

Often our experienced, professional drivers have difficulty making contact with our passengers even though they are close by. Missing street signs, vehicles blocking addresses, condominium and apartment complexes with malfunctioning security entrances and telephones knocked off the hook are all examples of what we face on a daily basis.

If your van is more than 10 minutes overdue, and have one of those "challenging places to find," give us a call. Use our toll-free number: 1 (800) RED-VANS or (310) 536-7922. At any time during the greeting, press Option 3.

You might find out that your van is waiting nearby trying to make contact with you.